Jumia recrute les profils suivants:
-Strategic Vendor Services Associate.
-Merchant Experience Specialist.
-Chief Marketing Officer.
-Onsite Merchandiser.
-Head of Customer Experience.
Jumia Maroc est le premier site e-commerce marocain, conçue pour faciliter au marocain l’achat à distance et possibilité de la livraison à domicile avec l’option paiement à la livraison.
Jumia.ma est une entreprise ouverte orientée business-vers-client (B2C) qui permet aux entreprises d’atteindre le vaste et croissant marché de consommation en Afrique. Jumia.ma s’est établi comme la destination de la qualité, des produits de marque, de la restauration à un consommateur africain de plus en plus sophistiqué. Il s’agit du site de vente en ligne B2C le plus visité en Afrique.
Nos Missions
Nous aspirons devenir l’institution africaine la plus crédible en instaurant des standards de classe mondiale avec nos clients, nos partenaires et nos employés en ce qui concerne le business et le comportement professionnel. En agissant ainsi, nous voulons non seulement contribué à la croissance et au développement de l’économie et de la société africaine, mais également tout servir d’exemple aux autres.
Pourquoi rejoindre Jumia
Jumia est une start-up à croissance rapide avec une croissance à deux chiffres depuis sa création en Juin 2012.
Nous reconnaissons que notre croissance est largement influencée par le professionnalisme et la croissance de carrière de nos employés, que nous avons soutenu avec les meilleures pratiques et le transfert de connaissances efficace de partout dans le monde.
Nous mettons de la valeur à la diversification des connaissances au sein de notre organisation, car nous fournissons constamment des occasions au personnel de croître à travers divers rôles au sein de l’organisation.
Jumia recrute Plusieurs Profils
Strategic Vendor Services Associate
As a Strategic vendor services associate at Jumia, you will be responsible for the end to end management of one of our key partners; with the objective of growing and transforming the business. This position is currently one of the positions where Jumia is investing the most to grow the pool of talent. We expect the best performers to be the next wave of key account managers, head of categories in the company.
You will focus on managing a single key partner from the very essence of marketing & commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your Brand toward the right direction.
This role is for top performers looking for close collaboration with senior commercial leaders to help accelerate their commercial careers.
Responsibilities
- Ensuring full assortment agreed with Jumia is live on the website at any given moment in time.
- Ensuring we are meeting our ambition in terms of NMV, volumes and page views agreed in the JBP
- Schedule inbound and returns to ensure optimal stock rotation in Jumia Warehouse.
- Ensuring content of each product is up to the brand’s (and Jumia’s) Standards.
- Build a marketing plan that will allow strong growth for the brand.
- Following up on the execution of the marketing plan agreed with the brand and delivering on demand proofs of executions –perform ROI analysis, gather data for specific campaigns.
- Provide regular analysis on the performance of the brand
- Having weekly touch point with market stakeholder (brand and Jumia) to ensure progress
- Create monthly commercial planning and brief for creatives on all main marketing channels for each market
- Steer the performance of each marketing channel to improve efficiency
- Coordinating T1 event preparation such as Jumia anniversary and Black Friday
- Preparing and leading monthly business review and steerco between the brand and Jumia
- Create post mortem after each event to get best practice and new opportunities
- Make sure banners are updated, store is live, SKUs are tagged, all links work properly etc…Act as a curator for the brand’s store.
- Follow-up and support on payment and reconciliations.
- Build and forecast JBP defining main inflections and monthly target of NMV, volumes, page views, conversion rate and average item value.
Required Skills & Qualifications
- 3-5 years Consulting or FMCG experience
- Fluency in English & French
- Action oriented and performance driven
- Strong management and interpersonal skills
- Good analytical and data management skills
- Ability to anticipate, structure and organize
- Well organized and very detail oriented
- Resistant to stress
- Autonomous
- Finding simple solutions to complex problems
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
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Merchant Experience Specialist
This role reports to the Operations & Performance Team.
As a Product Specialist, you will participate in delivering an optimized merchant experience. Your mission will be to offer a smooth integration and support process to our valuable merchants.
Your primary responsibilities will include, but are not limited to:
Your role:
- Spend time onboarding our external merchants (Integration, API, Performance Review…)
- Be very familiar with plugins WooCommerce, Magento, Prestashop, OpenCart, Shopify etc..
- Keep an eye on the way payments are processed and solve payment-related problems
- Build ownership of operational processes related to our Payments activities
- Drive operational excellence, while monitoring, assessing and mitigating operational risks
- Drive improvements to our product and work processes to become more efficient such as building documentation (SOP, Training materials)
- Spend the majority of your time troubleshooting complex merchants issues
- Liaise with Tech Team and other Operations teams to diagnose and solve technical user problems
- Optimize our processes to improve merchants’ experiences and help scale our operations
This role will give you the opportunity to:
- Have an Impact – You’ll identify and automate manual processes that make our merchants’ lives complicated, while improving the efficiency of the whole operations organization.
- Challenge Yourself – You’ll be working with teams that face big challenges. You get the chance to make things happen instead of wondering why things happened.
- Work Globally – You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better.
Your skills:
- You have excellent written and oral English / French / Arabic skills
- You are proficient in working in a technical environment and comfortable working to solve technical merchant issues
- You have experience with data analysis and using technical tools; proficient in SQL is required
- Technically speaking, you’re proficient in Excel and ideally have some knowledge in SalesForce, while being able to master new system quickly
- You are technically savvy and can navigate multiple complex systems simultaneously to support our valuable merchants and experience with HTTP API’s,
- You have a good understanding of Plugins (Shopify, OpenCart, Prestashop, ExpandCart …)
- Can empathize with merchants and can quickly grasp the issues they’re facing
- You need to have at least a Bachelor’s degree or 3 years of work experience in a fast-paced, merchant tech support, payment support or FinTech environment
- You’re proactive, experienced at working closely with external partners as well as product development teams
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Postulez ici
Chief Marketing Officer
The CMO is the full owner of the marketing strategy and deliverables. He will be managing a team of marketing specialists for all categories and channels. Along with the CEO, the CMO is the key point of contact for Jumia top management marketing related decisions. Eventually, the CMO is responsible for the organisation of marketing activities, the development and delivery of a fully integrated marketing strategy for the business.
Main responsibilities:
- Identify Jumia’s target and positioning
- Set marketing objectives, strategy and action plans
- Define a marketing strategy including online and offline marketing targets in order to boost our reputation, traffic, assortment and sales
- Analyze KPIs and brand tracker
- Analyze our positioning vs competitors
- Manage marketing budget and diversify investments in a strategic way
- Lead online advertising operations including display, SEM, SEO, community management, email marketing and PR
- Lead offline advertising operations including TV, Radio,PR and events
- Manage all communication partners (media agencies, design, production…)
- Analyze online and offline campaign performances
- Define a strategy to develop our presence on social networks and deploy action plan.
Skills required:
- Master’s in top business or marketing schools
- 5+ years professional experience in communication/marketing
- Masters marketing processes from planning to execution
- Experience in communication agencies as a strategist is a plus
- Experience in digital marketing is a plus
- Strong english skills.
Expected personal skills
- Strong management and inter-personal skills
- Exceptional communication skills
- Strong data analysis, strategic and communication skills.
- Very detail oriented
- Ability to anticipate, structure and organize
- Autonomous
- Resistant to stress
- Finding simple solutions to complex problems.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Postulez ici
Onsite Merchandiser
The Onsite Merchandiser is accountable for delivering an outstanding online shopping experience by ensuring Jumia customers easily find and buy the desired products. This is to be done through the development of sound, data-driven merchandising strategies, with a laser-focus on maximizing conversion. They will interact cross-functionally with commercial, marketing, design, etc to identify business opportunities and coordinate work needed to take advantage of those opportunities.
Main Responsibilities
- Daily health-check and maintenance of the website and app to ensure quality and user experience
- Drive the optimization of overall Conversion Rate and key Onsite KPIs across all devices and Onsite channels – desktop, mobile and app
- Constant optimization of revenues and ensure outstanding quality of the content across devices
- Owning the website front end from A-Z and Eye for small details, everything on website is your responsibility
- Work with other teams (graphics, marketing,category managers etc.) across the company. Coordinate and filter onsite requests, as well as manage onsite capacity.
- Generate and share weekly report with Merchandising team to include actionable takeaways, risks and opportunities from a trend, financial and brand perspective
- Monitor, analyze, optimize and report on performance of campaigns and key learnings to maximize results
- Be a source of innovative ideas; Improve landing pages/campaign designs and performance and give feedback
- Weekly campaign planning and monitoring for efficient e-merchandising: challenge product assortment, catalogue structure and navigation, and optimize user experience to maximize sales
- Share best practices with other merchandiser in the firm
Required Skills & Qualifications
- Bachelor’s degrees required
- 2-3 years of ecommerce or retail website experience preferred
- Proficiency and good working knowledge of CSS, HTML, Google Suite, and Microsoft Office applications (Word, Excel, and PowerPoint)
- Knowledge of design software and technologies (Photoshop, Illustrator, InDesign, etc) is a plus but not required.
- Demonstrated ability to work harmoniously with a cross-functional team of category managers, marketing professionals, design teams and others to create a world-class customer experience
- Sales mentality and proactive thinker who can translate corporate product management strategy into an online experience
- Ability to prioritize work, understand and follow processes, and utilize available resources
- Ability to understand commercial/campaign requests and translate to design briefs
- Demonstrated ability to manage multiple campaigns/projects, including prioritization, planning and execution
- Strong and organizational skills with strong attention to detail and accuracy
- Strong problem solving and decision-making skills; as well as ability to work and deliver under pressure, and within tight deadlines
- Excellent communication and presentation skills
Postulez ici
Head of Customer Experience
Management & recruitment
- Managing the team of customer experience analysts/associates and leading recruitment when necessary
Leadership
- Interacting with other central & local teams (CS, logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted projects & get support, as many of the CXP projects are transversal
Projects/routines definition & execution
- Understanding the central improvement projects and ensuring their effective and timely local execution
- Driving close adherence to and execution of, centrally defined Customer Experience routines (eg. Queue management)
- Developing CXP awareness across the country’s different services, through training & communication, to make CXP central in all decisions
- Collecting detailed feedback from customers Based on customer feedback
- Feeding central team with their synthesis and the related necessary improvements
- Leading local necessary improvements
- Continuously track and deep dive on contact reasons, repeat contacts, IPGO, CSAT/NPS; % cancellations; returns rate and return reasons; delivery lead-times, non compliance attempt; any metric that reflects defects in customer journey;
- Identify customer pain points specific to the local market, deep dive on root causes, and define and implement corrective and/or improvement actions;
- Escalate to central CXP team, defects (processes broken; products missing/malfunctioning) with impact across countries to leverage synergies;
- Supports the central CXP team auditing the info provided by Jumia (web/app/outbound comm.) on product description, price/discount constraints, payment methods, delivery options and lead-times, returns cond., refunds lead-times…;
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